This FAQ page can help answer some of the questions that you may still have. If you have any additional questions please contact us directly.

Q: How much does it cost?
A: There is no cost to the organization/charity/cause to set your site up.

Q: Is booking a hotel on more expensive than other hotel booking sites?
A: No; for all our bookings we use a worldwide reservation system backed by one of the largest sellers of travel in the world; which offers highly competitive prices and guarantees their customers the lowest possible price at the time of the booking. Because we use exactly the same prices and apply the same terms and conditions of the Low Price Guarantee, we can assure you that you pay the lowest price for your stay. The Low Price Guarantee protects your pocket book and takes the worry out of booking a hotel room. After you book with us, if you find a lower publicly available rate online for the same dates, hotel, and room category, we will match the price.

Q: How much money will my organization/charity/cause receive?
A: For every hotel booking made through our site, we receive a commission from our partner worldwide reservation system. We guarantee that up to 6% of the amount paid for the room itself will be paid to the organization/charity/cause receive. We use the remaining amount of money from the commissions to cover the costs of running

Q: Is the exact amount to be receive confirmed at the time of booking?
A: The exact amount of the donation will be confirmed as soon as the booking is fully completed, which is when the traveler checks out of your hotel. Once this has been completed we will then post the amount to your account and send you the traveler an email with the exact amount of money transferred from their respective booking..

Q: My favorite charity doesn’t have a site. How can I add a them?
A: A contact person from the charity can register their charity. Please feel free to contact the organization you’d like to support and ask them to register their charity on our site.

Q: How can we sign up as an organization/charity/cause?
A: Signing up as an organization/charity/cause is very easy. We just need contact details, a logo and a short text with a description of the organization/charity/cause. Every organization/charity/cause can join as long as they have an person responsible for the management of the organization.

Q: How do I track my organization/charity/cause earnings.
A: provides a secure account login area where you can view commissions earned. This area also includes links to downloadable marketing materials.

Q: How soon do I see my earnings in my account.
A: The Stats do not include the current day's bookings, and therefore aren't real-time. Reservations booked today will load into the Stats at the end of the day, typically anywhere from midnight to 2AM Central US time.

Q: When do I receive my commissions?
A: On the 12th of each month, we calculate your total commissions accrued since your last payment (or if you have not received a payment yet, since the time you joined our program). Commission payments are then sent on the 22nd by postal mail, to organization/charity/cause who have accrued over $50 in their account. If your account does not have more than $50 in accrued commissions when our monthly calculation takes place, your accrued commissions will continue to rollover monthly until the $50 minimum is met.

Q: My question is not listed.
A: If your question isn’t listed here please contact us directly.

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